Business Measures and Reporting Packs
In the current business climate knowing where each and every penny of your budget is being spent is of paramount importance. It is also vital that you know you are getting the service that you are paying for. It is because of this Chapco set out a number of Key Performance Indicators and Measures of Success as the beginning of each contract. This ensures not only do our clients know they are getting the service they require, but we are also able to maintain our high standards.
Key to monitoring both our levels of performance and also costs is our reporting system. Our systems and employees have the capability to report on business activity delivered by us to our clients. We also have the capability as an extension to our administration function to supply bespoke reporting to customers, including that of client in house functions. Key performance indicators with specified targets form the bedrock of the reports we generate for our clients. Chapco has and continues to invest heavily in this area including return on investment measures.