Helpdesk
Over the past two years Chapco has invested heavily in support systems and infrastructure. A brand new purpose-built call centre complex has been created on our site in Bittesby offering each of our clients a fully branded and customised service. Utilising state of the art technology, individual clients to have access to just some of the following services.
- Dedicated call handling teams
- Maintenance requests
- Emergency trades response, via GPS location systems
- Live ‘real time’ reporting via the web
- Client branded Web access for performance and schedule monitoring
- Quotation services
- Job tracking
- Reporting function options
- System access prioritisation dependent on responsibility levels
The centre operates a 24 hour a day 365 days a year service, providing our clients piece of mind and round the clock service. Chapco continues to develop the centre and its staff and already has a history of reducing client expenditure.
For further assistance visit our Online Helpdesk Facility.
